We develop an analytical model to assist the design and control of pro
babilistic distribution systems. These distribution systems are charac
terized by the explicit inclusion of probabilistic elements. The proba
bilistic aspect considered is that only a subset of all potential cust
omers needs service on any given working day. This subset of customers
and their demand are determined according to some probability distrib
ution. The cost of operating such systems is significantly affected by
decisions on the number and locations of the distribution centers, th
e allocation of customers to each center, and the routing strategy. We
propose a three-stage hierarchical approach in which decisions about
the number of centers and their locations (first stage), customers all
ocations (second stage) and routing strategies (third stage) are combi
ned to reduce total system cost.