A study is reported in which pairs of users (both teacher pupil and pu
pil-pupil pairs) collaboratively used each of eight standard, off-the-
shelf items of educational software, four related to mathematics and f
our to English language teaching. Initially, the software was also cla
ssified as being either open (high in user control) or closed (lower i
n user control), giving two programs in each category within each subj
ect domain. The subjects' interactions (verbal and gestural) with each
other as they used the programs were video-recorded and coded, and th
e resulting data factor-analysed for each program. Cluster analysis of
the factor solutions yielded groups of software, which corresponded i
n part with the original open-closed classification, but which also qu
alified it in the case of some of the programs. Two major clusters, ea
ch of three programs, emerged. One cluster was comprised of three clos
ed programs, whilst the other was comprised of two open programs plus
one program that we had initially classified as closed. The remaining
two programs were separate outliers. It was concluded that software st
yle does indeed affect the patterns of interactions among pairs of use
rs; for example, the group of programs that were more closed were asso
ciated with greater amounts of explaining whilst the group of programs
that were more open were associated with greater amounts of assessing
and confirming (i.e. taking stock of progress). The results raise the
issue of the frequency and nature of the prompts and feedback given b
y programs and the possibility of designing software to shape the user
s' interactions in specific ways.