PATIENTS SATISFACTION SURVEY - A REVIEW OF INPATIENT ATTITUDES TOWARDS CARE DURING A 12-MONTH PERIOD

Authors
GAY S BRADSHAW K OBOURKE T CHUAH Y PROBERT C MAYBERRY J
Citation
S. Gay et al., PATIENTS SATISFACTION SURVEY - A REVIEW OF INPATIENT ATTITUDES TOWARDS CARE DURING A 12-MONTH PERIOD, Journal of the Royal Society of Health, 113(3), 1993, pp. 121-123
Citations number
11
Categorie Soggetti
Public, Environmental & Occupation Heath
Journal title
Journal of the Royal Society of Health → ACNP
ISSN journal
02640325
Volume
113
Issue
3
Year of publication
1993
Pages
121 - 123
Database
ISI
SICI code
0264-0325(1993)113:3<121:PSS-AR>2.0.ZU;2-S
Abstract
In order to assess the value of medical and nurse team meetings in a p rogramme designed to improve the quality of care given on a general me dical ward, a 33% sample of recent in-patients was asked to complete a questionnaire about the quality of care that they received from docto rs and nurses. Regular meetings were convened to respond to criticisms and improve overall care. During the year of the programme there was no significant change in the quality of care as perceived by patients and it is clear that this approach to improving care is ineffective.