D. Greatbatch et al., INTERPERSONAL-COMMUNICATION AND HUMAN-COMPUTER INTERACTION - AN EXAMINATION OF THE USE OF COMPUTERS IN MEDICAL CONSULTATIONS, Interacting with computers, 5(2), 1993, pp. 193-216
Citations number
57
Categorie Soggetti
Computer Sciences, Special Topics","Computer Applications & Cybernetics
The paper examines the relationship between human-computer interaction
and interpersonal communication in general practice consultations. Dr
awing on detailed analyses of video recordings of consultations conduc
ted by four doctors in an inner city medical practice, we describe how
patients recurrently coordinate their actions with visible and audibl
e aspects of the doctors' use of a computer. We then suggest that this
linkage between computer use and communicative conduct raises importa
nt conceptual, methodological and substantive issues for the fields of
both HCI and CSCW. Some potential implications for the design of huma
n computer interactions and for the development of CSCW systems are ou
tlined.