THE INFLUENCE OF COGNITIVE AND AFFECTIVE BASED JOB-SATISFACTION MEASURES ON THE RELATIONSHIP BETWEEN SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR

One of the most widely believed maxims of management is that a happy w orker is a productive worker. However, most research on the nature of the relationship between job satisfaction and job performance has not yielded convincing evidence that such a relationship exists to the deg ree most managers believe. One reason for this might lie in the way in which job performance is measured. Numerous studies have been publish ed that showed that using Organizational Citizenship Behavior to suppl ant more traditional measures of job performance has resulted in a mor e robust relationship between job satisfaction and job performance. Ye t, recent work has suggested that the relationship between job satisfa ction and citizenship may be more complex than originally reported. Th is study investigated whether the relationship between job satisfactio n and citizenship could depend upon the nature of the job satisfaction measure used. Specifically, it was hypothesized that job satisfaction measures which reflect a cognitive basis would be more strongly relat ed to OCB than measures of job satisfaction which reflect an affective basis. Results from data collected in two midwestern companies show s upport for the relative importance of cognition based satisfaction ove r affect based satisfaction. Implications for research on the causes o f citizenship are discussed.