HOW DO WE MEASURE CONSUMER OPINIONS OF OUTPATIENT CLINICS

Consumer opinion of care in outpatient departments is increasingly see n as an important measure in the process of quality assurance. However , there are many ways of measuring consumer opinion. The aim of this s eries of studies was to compare different methods so as to throw light on when and where to use them. What is revealed is that there is no o ne right answer; instead, a combination of methods will allow the deve lopment of a balanced view of consumer opinion and an agenda for actio n.