QUALITY ATTRIBUTES OF SWEDISH HOME-HELP SERVICES - FROM A CONSUMER PERSPECTIVE

From existing Swedish literature, we examined different possible quali ty aspects of home-help services. We ordered the quality attributes of home help services under six headings: consumer adjustment of the ser vices, competence of the staff and their attitudes, continuity, staff hours per services input, accessibility and information and communicat ion. Concerning the relative importance of different quality aspects, our study indicates that the competence/attitudes of staff were clearl y the most important quality factor. Within this category, individual qualities and attitudes were regarded as having greater importance tha n trained professional competence.