Fe. Brody et al., NETWORKING CD-ROMS - AN EVALUATION WITH IMPLICATIONS FOR IMPROVING SERVICE, The Journal of academic librarianship, 19(3), 1993, pp. 140-143
An evaluation of a CD-ROM wide-area network was undertaken at the Univ
ersity of Pittsburgh Libraries. The authors interviewed reference staf
f on their use of and satisfaction with the network, polled student as
sistants on the type and amount of assistance they offer users, survey
ed users to gauge their satisfaction with the network and CD-ROM searc
hing, and analyzed computer-generated reports of users' search strateg
ies. The authors discuss the findings and plans for future enhancement
s to the CD network.