A METHODOLOGY FOR HUMAN-FACTORS ANALYSIS IN OFFICE AUTOMATION SYSTEMS

A methodology for computer-aided human factors analysis in office auto mation systems (OAS) design and implementation process has been develo ped. It incorporates a fuzzy knowledge-based evaluation mechanism whic h is employed to aggregate data measured in scales of different type. The methodology has a high degree of flexibility which allows it to be adjusted to the individual client situation. A case study in public a dministration for assessing OAS introduction from users' point of view has been carried out. On the basis of the results recommendations on further implementation have been proposed. The advantages, disadvantag es, and further developments are discussed.