TYPE-A BEHAVIOR, WELL-BEING, WORK OVERLOAD, AND ROLE-RELATED STRESS IN INFORMATION WORK

This study investigated the relationships between the Type A behavior pattern, work overload, role-related stress, and well-being in compute rized office work. Five hypotheses were formulated. A questionnaire me asuring these variables was administered to a sample of 893 employees holding office jobs in a large insurance company, a library, and a sta ffing organization. Path analysis showed that work overload partially mediates the relationship between Type A behavior and wellbeing, and t hat role-related stress and work overload strongly affect well-being i n this type of work. Work overload did not moderate the relationship b etween Type A behavior and well-being. One implication for personnel m anagement is that Type A individuals should be trained to perceive the job demands in a realistic way. Another implication is that communica tion should be improved to solve the problems of role-related stress a nd work overload.