This paper considers the long run, profit maximizing strategy of a dis
tributor that holds a good (good 1) in inventory for immediate deliver
y and that offers a second good (good 2) for delayed delivery. When th
e two goods are substitutes, an out-of-stock situation for good 1 will
cause some consumers (''walkers'') to seek the good elsewhere, other
consumers (''waiters'') to accept a raincheck for later delivery of go
od 1, and others still (''switchers'') to place an order for good 2. I
t is shown that a profit maximizing strategy may entail setting a pric
e for the delayed delivery item so as to encourage switching behavior.
The rationale is that the distributor can hold a smaller inventory, t
hereby incurring lower holding costs, because out-of-stock situations
are less costly than they would be without some consumers being willin
g to switch.