CUSTOMERS IMPROVE THE QUALITY OF TRAINING

High-quality training is one of the keys to unlocking the power of a d istributed control system (DCS). A thorough understanding of a DCS's c apabilities is foundational to productivity and profits. The quality o f training that a DCS vendor provides is an important product differen tiator. But how can customers determine the quality of a given DCS ven dor's training? DCS vendors need to take steps to ensure that customer s drive training improvements and quality, bringing customer feedback into both the development and continuous improvement of training mater ials. Quality DCS vendors perform target population tests on their tra ining materials, thereby bringing the customer's perspective into the development phase. DCS vendors should also keep detailed statistics of customer training quality ratings, categorizing and analyzing custome r comments, and continuously improving the quality of their training b ased on the customer feedback.