Ka. Jehn et Pp. Shah, INTERPERSONAL RELATIONSHIPS AND TASK-PERFORMANCE - AN EXAMINATION OF MEDIATING PROCESSES IN FRIENDSHIP AND ACQUAINTANCE GROUPS, Journal of personality and social psychology, 72(4), 1997, pp. 775-790
This study used multiple methods to examine group processes (informati
on sharing, morale building, planning, critical evaluation, commitment
, monitoring, and cooperation) that mediate the effect of relationship
level on group performance. The study uses a 2 by 2 experimental desi
gn, crossing relationship (friendship vs. acquaintance) as a between-s
ubjects variable and task type (decision making vs. motor) as a within
-subject variable. Fifty-three 3-person groups participated in the stu
dy, and data from 4 types of measurement were used to analyze the medi
ating processes between relationship level and task performance. Frien
dship groups performed significantly better than acquaintance groups o
n both decision-making and motor tasks because of a greater degree of
group commitment and cooperation. Critical evaluation and task monitor
ing also significantly increased decision-making performance, whereas
positive communication mediated the relationship between friendship an
d motor task performance.