A MODEL FOR RESOLVING CONFLICT - SOME THEORETICAL, EMPIRICAL AND PRACTICAL IMPLICATIONS

This paper describes a model for resolving interpersonal, intergroup, and international conflict and sets it into a theoretical and empirica l context. The model aims for a cooperative process resulting in integ rative solutions. The following stages, similar to social problem solv ing approaches, are described: developing expectations for win-win sol utions, identifying interests, brainstorming creative options, and com bining options into win-win solutions. Also discussed are objective cr iteria, alternatives to negotiated agreements, and methods for managin g emotions. Research related to each stage and areas needing further w ork are noted.