INTEGRATING CALLS FOR SERVICE WITH COMMUNITY-ORIENTED AND PROBLEM-ORIENTED POLICING - A CASE-STUDY

Police administrators argue that they cannot experiment with reforms b ecause of calls-for-service demand and lack of resources. This article looks at police staffing levels needed for a district operating under various models of police administration, such as the professional mod el and community-oriented policing, Using queuing theory as the method ology, the analysis illustrates that emergency service not only makes the most demands on staffing but also creates considerable idle time f or administrators to implement reforms without sacrificing responsiven ess to calls for service.