This article reports on the first cross-site analysis of victim-offend
er mediation programs in the United States, working with juvenile cour
ts in Albuquerque, Austin, Minneapolis, and Oakland. A total of 1,153
interviews were conducted with victims and offenders. These included p
re- and postmediation interviews and the use of two comparison groups.
Court officials were interviewed and 28 observations of mediations we
re conducted. The vast majority of victims and offenders experienced t
he mediation process and outcome as fair and were quite satisfied with
it. Mediation resulted in significantly greater satisfaction and perc
eptions of fairness for victims, as well as significantly higher resti
tution completion by offenders, than found in comparison groups. Some
implications for juvenile justice policy are offered.