ORGANIZATIONAL DETERMINANTS OF PERFORMANCE OF OUTPATIENT MENTAL-HEALTH-PROGRAMS

From a management and policy perspective, the ability to measure perfo rmance and identify the characteristics of productive, cost efficient and effective programs is of utmost importance in determining standard s of performance This study examines organizational determinants of pe rformance in outpatient mental health programs by testing two organiza tional hypotheses related to the influence of auspice and organization al complexity. Results of the analysis revealed that affiliation with hospitals led to greater program effectiveness and less organizational complexity resulted in greater efficiency. Most of the variance in pr ogram efficiency was accounted for by client variables while the varia nce in effectiveness was explained by organizational and community var iables