The University of Iowa Libraries' undergraduate user needs assessment

The university community is not a static environment but, rather, one fraug ht with change and adjustment to change. How do academic libraries within a university setting effectively address the evolving service and resource n eeds of a diverse patron community? One method that has received increasing attention is the development and implementation of internal instruments sp ecifically designed to assess user satisfaction with services and resources . This study assesses undergraduate resource and service needs, identifies librarywide unmet needs, and gives both library user and librarian an oppor tunity to engage in proactive dialogue.