An intelligent system for problem analysis in organizations

In this paper, we will present the works carried out in the field of Group Decision-making Systems, particularly the problems that, because they are p oorly defined (as many of those encountered by organizations), require a pr evious analysis as systematized as possible. The work we are presenting was carried out in task 4.2. titled 'Negotiation Tools' of ESPRIT III Project no. 8749. The working group by which it was developed is still trying to in troduce efficiently Knowledge Engineering techniques and methods so as to e ndow this system with greater flexibility and reliability. In this paper, w e will try to describe the context of these types of problems, we will ment ion classic approaches to these problems and then we will describe the appr oach followed in the ORCHESTRA Project. (C) 1998 Elsevier Science Ltd. All rights reserved.