User evaluation of information systems: By system typology

The evaluation of information systems is often conducted using performance measures developed by the system designers. Still, other categories of meas ures exist, including those that match the system to the desires of the use r, the climate of the organization, and the decision quality. This study lo oks at the importance to the user of different evaluation categories for th ree system types. Findings indicate that users value decision quality chara cteristics for systems intended to support the decision process, but otherw ise lean toward using performance measures. These results argue in favor of user evaluation for certain system types.