Available information does not indicate either that quality has deteriorate
d as price competition has increased or that quality has improved. To rewar
d plans for providing what consumers want, public and private policies have
crucial roles in the following areas: mandating minimal requirements for p
lans; funding research to improve knowledge and methods related to quality-
of-care assessment; publication of quality-of-care information; selective c
ontracting and regionalizing of services; and payment for physician service
s. Learning what degree of trade-off between cost versus quality and other
benefits is acceptable to consumers will be an iterative process that infor
ms future policies to safeguard the quality of care.