G. Sirilli et R. Evangelista, Technological innovation in services and manufacturing: results from Italian surveys, RES POLICY, 27(9), 1998, pp. 881-899
This paper provides fresh empirical evidence on technological innovation in
the service sector, and highlights major similarities and differences with
manufacturing. The main findings are the following. Technological innovati
on is quite a diffused and variegated phenomenon in market services. Engine
ering, technical consultancy, computing and software emerge as the most inn
ovative sectors. Innovation expenditure per employee in these industries is
rather close to the manufacturing average. Service firms as well as the ma
nufacturing ones rely on a wide range of innovation sources. The acquisitio
n and development of software and investment in machinery are the most cite
d. Investment, R&D and software are the major components of firms' innovati
on expenditure. Both in services and manufacturing the most important objec
tive of firms' innovation strategies consist of improving service/product q
uality, increasing market shares and reducing production costs. Major obsta
cles for introducing technological innovation in services, as well as in ma
nufacturing, are of an economic nature -i.e. lack of appropriate sources of
finance and cost of innovation too high. Technological information is draw
n mainly from in-house production departments as well as from outside suppl
iers of equipment, clients and customers. Again this is a pattern which is
quite similar to the one found in the manufacturing sector. Finally, in the
near future the importance of technology for firms' performance is expecte
d to increase in all service industries. Overall, service and manufacturing
sectors show more similarities than differences with respect to some basic
dimensions of innovation processes. (C) 1998 Elsevier Science B.V. All rig
hts reserved.