Solving intra-company conflicts using the RAMONA interactive negotiation support system

A key issue within manufacturing organizations is how to induce the differe nt departments and/or interest groups to work most effectively for the comm on good of the company. In almost every company daily conflicts exist betwe en different interests and/or interest groups. For example in a typical man ufacturing company, production management and marketing management perspect ives can contain different goals with respect to the terms of sales with re sultant inefficiencies. This paper describes 1) in detail the RAMONA-progra m a user-friendly interactive Negotiation Support System, and 2) how RAMONA can support the different interest groups involved in intra-company negoti ations for the overall benefit of the firm.