Representativeness, relevance, and the use of feelings in decision making

Authors
Citation
Mt. Pham, Representativeness, relevance, and the use of feelings in decision making, J CONSUM R, 25(2), 1998, pp. 144-159
Citations number
48
Categorie Soggetti
Economics
Journal title
JOURNAL OF CONSUMER RESEARCH
ISSN journal
00935301 → ACNP
Volume
25
Issue
2
Year of publication
1998
Pages
144 - 159
Database
ISI
SICI code
0093-5301(199809)25:2<144:RRATUO>2.0.ZU;2-A
Abstract
It has been suggested that evaluations may be based on a "How-do-I-feel-abo ut-it?" heuristic, which involves holding a representation of the target in mind and inspecting feelings that this representation may elicit. Previous studies have shown that reliance on such feelings depends on whether or no t they are believed to be representative of the target. This article argues that reliance on feelings also depends on whether feelings toward the targ et are regarded as relevant. Consistent with this thesis, findings from thr ee experiments indicate that reliance on the "How-do-I-feel-about-it?" heur istic is more likely when the decision maker has consummatory as opposed to instrumental motives. Results also suggest that subtle feelings toward the target are indeed instantiated in the process, and that the process may be more likely among individuals with a propensity to process information in a visual and sensory manner.