Insight into customers' attitudes toward certified wood products can help g
auge whether a viable market exists. When buying wood products, people in o
ur sample-300 customers in the British Columbia home improvement market-sho
p first for quality and then for price. Although environmental attributes,
including certification, are less important than many other criteria that c
onsumers consider, some say that they are willing to pay a premium for cert
ified wood products; whether they would actually do so is another question.
Cluster analysis provides a profile of the consumers who might be likely t
o purchase certified wood products.