Comprehensive industry statistics are valuable tools for small business own
ers and managers. The traditional full-service retail florist competes with
supermarkets, limited-service flower shops, corner vendors, and telemarket
ing, catalog, and Internet firms, Although some retail florist business inf
ormation does exist on a national basis, none specifically addresses Michig
an florists. In Mar. 1996, a comprehensive mail survey of Michigan full-ser
vice retail florists was conducted with the cooperation of the Michigan Flo
ral Association. The survey focused on 1995 general business operations, de
livery services, advertising and marketing practices, staffing and wages, a
nd financial status. Statistical analyses showed total wage expenses and oc
cupancy costs to be major factors controlling net profits. The cost of deli
very service and wire service membership also affected profitability. Full-
service retail florists must examine and modify the cost structure of their
businesses to generate the highest possible net profits.