Predicting psychological empowerment among service workers: The effect of support-based relationships

Data from 292 service workers in 21 private clubs show that supportive peer and customer relationships are predictive of higher levels of employee exp erienced empowerment. Both organizational and employee-customer relationshi ps accounted for significant variation in the dimensions of empowerment: me aningfulness, influence, and self-efficacy. Peer helping and supportive cus tomer relationships were the two most influential predictors of all three e mpowerment dimensions. Implications for future research and for management practice are discussed.