THE SERVICE PROFIT CHAIN - HESKETT,JL, SASSER,WE, SCHLESINGER,LA

Citation
THE SERVICE PROFIT CHAIN - HESKETT,JL, SASSER,WE, SCHLESINGER,LA, Sloan management review, 38(3), 1997, pp. 107-107
Citations number
1
Categorie Soggetti
Management,Business
Journal title
Sloan management review → ACNP
ISSN journal
0019848X
Volume
38
Issue
3
Year of publication
1997
Pages
107 - 107
Database
ISI
SICI code
0019-848X(1997)38:3<107:TSPC-H>2.0.ZU;2-C