The reference-information model for Dutch hospital pharmacies (RIZA): an aid for implementing a quality system and continuous quality improvement

The reference-information model for Dutch hospital pharmacies (RIZA) is an organization-independent, structured description of the function of a hospi tal pharmacy. By using the process-decomposition diagrams, information flow charts, entity-relationship diagrams and complementary definitions develop ed for the Dutch system, RIZA can be used as the starting-point in the anal ysis and description of other organizations. Because of the unambiguous str ucturing of RIZA, the model can also be used for other applications, i.e. t he information laid down is reusable. Therefore. RIZA is extremely flexible and can be used for information and cost management change, human resource and quality management.