Business process analysis and technological change in the capital goods industry

This paper discusses the application of a new framework for business proces s research and analysis in the context of the capital goods industry. It ar gues that the key business processes in relation to technological change ar e inter-organisational ones, and the impacts of new technology can only be fully understood through a consideration of the complete system within whic h the capital goods producer operates. This is illustrated in terms of the key business process interactions involving producers of complex capital go ods.