Managing strategic change through TQM: learning from failure

Authors
Redman, T Grieves, J
Citation
T. Redman et J. Grieves, Managing strategic change through TQM: learning from failure, NEW TECH W, 14(1), 1999, pp. 45-61
Citations number
97
Categorie Soggetti
Management
Journal title
NEW TECHNOLOGY WORK AND EMPLOYMENT
ISSN journal
02681072 → ACNP
Volume
14
Issue
1
Year of publication
1999
Pages
45 - 61
Database
ISI
SICI code
0268-1072(199903)14:1<45:MSCTTL>2.0.ZU;2-A
Abstract
This article argues that the study of total quality management (TQM) failur e is a valuable vehicle to extend our knowledge of strategic change managem ent. The article reviews the literature on TQM and, after reporting the fin dings from an in-depth case study concludes by discussing the meaning of 'f ailure' and the lessons for managing strategic change that can be learnt fr om the study of TQM decline.