Rights of the hospital patients: knowledge and perception by the staff

Citation
R. Lledo et al., Rights of the hospital patients: knowledge and perception by the staff, REV CLIN ES, 198(11), 1998, pp. 730-735
Citations number
8
Categorie Soggetti
General & Internal Medicine
Journal title
REVISTA CLINICA ESPANOLA
ISSN journal
00142565 → ACNP
Volume
198
Issue
11
Year of publication
1998
Pages
730 - 735
Database
ISI
SICI code
0014-2565(199811)198:11<730:ROTHPK>2.0.ZU;2-1
Abstract
Background. The Customer Service Department includes the protection of the patient's rights. To analyze the work performed in this setting, we planned to quantitate and evaluate the knowledge and perception of fulfillment by medical staff. Methods. Multicentric cross-sectional study. The population included health care professionals in nine catalonian hospitals. The sample was selected a t random with reposition and was segmented according to professional catego ry. Data collection was carried out by personal interview supported by a qu estionnaire. Differences according to institution size were analyzed. Results. A total of 1,014 professionals were interviewed; 84.4% reported to know the patient's rights and 64.4% to observe them. Significant differenc es (p < 0.05) according to institution size were observed. Conclusions. Discussion and diffusion of patient's rights is an useful tool to improve knowledge and evaluate the perception of its fulfillment by hea lth care professionals.