DOES THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) CHANGE THE WELL-BEING AND WORK-RELATED ATTITUDES OF HEALTH-CARE PERSONNEL - STUDYOF A TQM PRIZEWINNING SURGICAL CLINIC

Explores the quasi-experimental study and the impact of the implementa tion of TQM on wellbeing and work-related perceptions among hospital s taff. The survey was carried out before and after the implementation o f TQM in a surgical clinic and at the same time in two non-TQM surgica l clinics which served as the control group. The results revealed that an economically feasible TQM implementation may not necessarily alter the wellbeing (in terms of job satisfaction, work motivation, and org anizational commitment) and work-related perceptions (including goal a nd process clarity, openness of communication, extent of participation and innovativeness, and degree of autonomy) of the staff. However, pr oblems in commitment to TQM emerged among the physicians.