THE GAP MANAGEMENT

The knowledge gap between the information rich and the information poo r workers in a high tech industry generates economic gap, job gap, soc ial and cultural gap and value gap. One way of bridging these gaps is by developing humanware - the retraining program - making it accessibl e to all workers, and thus retaining them. The present paper proposes a worker's cell system in groups of 4 to 6 workers in a family of mutu al job interests and career goals. (C) 1997 Published by Elsevier Scie nce Ltd.