In the post-war years in Britain pedestrianisation schemes have been w
idely introduced to provide traffic-free, safe, accessible and visitor
-friendly shopping environments. The claims made for pedestrianisation
as an 'enabling environment', however, need to be verified This study
addresses that issue. It draws on monitoring surveys of the phased pe
destrianisation of the town centre in Kingston upon Thames to examine
the mobility characteristics and movement patterns of disabled orange-
badge holders, elderly disabled and elderly people, and evaluates grou
p levels of satisfaction with changes in the urban environment and acc
essibility to premises. Important contrasts in mobility experience are
identified These relate, in measure, to health circumstances and degr
ee of mobility impairment. Town centre redesign has clearly benefited
the majority of users, although the needs of orange-badge holders for
toilet facilities and seating were not fully met. Access to certain pu
blic and commercial buildings, however, still presents a problem for t
he mobility impaired. The study concludes that pedestrianisation repre
sents a significant achievement in urban design: not just for those wi
th special mobility needs, but also for society at large.