PROGRAM ENVIRONMENTS OF SELF-HELP AGENCIES FOR PERSONS WITH MENTAL DISABILITIES

Leaders of self-help agencies (SHAs) aspire to develop program environ ments that are different from community mental health agencies (CMHAs) . This article addresses two questions. Do consumers' perceptions of S HAs approximate the characteristics leaders think ought to typify such agencies? Do SHA and CMHA consumers differ in their program perceptio ns? Using the Community-Oriented Program Environment Scale, leader exp ectations of ideal SHA environments were obtained from a national surv ey of 189 consumer-run agency heads, perceptions of actual environment s from interviews with 310 SHA consumers, and perceptions of CMHAs fro m questionnaire responses of 779 consumers in 54 programs. SHA reality conforms to ideology in offering opportunities for consumers to exper ience involvement, support, and autonomy in the receipt of needed serv ice. While showing only modest differences from CMHAs on relationship and treatment characteristics, SHA consumers differ in their perceived control over program rules, a fact previously found significant in pr omoting positive outcomes.