WHATEVER IT TAKES - MANAGING EMPOWERED EMPLOYEES AND THE SERVICE ENCOUNTER IN AN INTERNATIONAL HOTEL CHAIN

Authors
JONES C TAYLOR G NICKSON D
Citation
C. Jones et al., WHATEVER IT TAKES - MANAGING EMPOWERED EMPLOYEES AND THE SERVICE ENCOUNTER IN AN INTERNATIONAL HOTEL CHAIN, Work, employment and society, 11(3), 1997, pp. 541-554
Citations number
25
Journal title
Work, employment and society → ACNP
ISSN journal
09500170
Volume
11
Issue
3
Year of publication
1997
Pages
541 - 554
Database
ISI
SICI code
0950-0170(1997)11:3<541:WIT-ME>2.0.ZU;2-B