Automatic Vehicle Identification (AVI) technology is one possible solu
tion to traffic congestion at existing transportation facilities. This
paper presents a mathematical model of traffic conditions for toll pl
aza facilities that includes AVI toll collection services among other
conventional services. Three types of services are available: manual t
oll service, in which transactions are handled by a toll collector, au
tomatic toll service, in which coin machines are utilized, and AVI toi
l collection service. In addition, mixed lanes, which provide more tha
n one of the above services, are considered by the model. For a given
rush hour, queue lengths and delays can be calculated for different to
ll plaza configurations. Comparison of their performance may aid opera
tors in the management of the lane configurations until all users of t
he facility become AVI patrons. (C) 1997 Elsevier Science Ltd.