The paper analyses the city of Nairobi in order to illustrate the rela
tionship between urban management and the unequal pattern of provision
of urban services. It starts by presenting a conceptual framework, wh
ich focuses on the current widespread trend of liberalisation of the p
rovision of (urban) services and the withdrawal of the government; hig
hlighting problems connected with a pluralistic system of provision. T
he conceptual discussion is then contrasted with empirical data from s
elected services in Nairobi, namely health care, water, sewerage and g
arbage collection. The paper concludes by comparing performances, and
discussing shortfalls of an approach to urban service provision which
has had extensive international support. (C) 1997 Elsevier Science Ltd
. All rights reserved.