E. Erel et Jb. Ghosh, ISO-9000 IMPLEMENTATION IN TURKISH INDUSTRY, International journal of operations & production management, 17(11-12), 1997, pp. 1233
Notes that it has become a competitive necessity for firms doing busin
ess globally to acquire the ISO 9000 certification, despite the misgiv
ings many have with regard to its true effectiveness. Turkey, an emerg
ing industrial economy, has a significant stake in the EU markets. At
present, there is no systematic study documenting the status of ISO 90
00 implementation in Turkey, the profile of the certified firms, their
motivation, and their organizational experience during and after the
certification process; whereas such studies have begun to emerge in ot
her countries. Provides a background on the Turkish quality movement,
and reports the results of a survey conducted among large Turkish comp
anies that attempts to provide answers to the issues raised above. The
findings are revealing and should help an international manager doing
or planning to do business in Turkey, or his Turkish counterpart thin
king about getting certification.