Background The Sexual Health Help Centre (SHHC) was opened in 1995 to
provide treatment, advice and information on family planning and sexua
l health issues for young people under the age of 20 years, in a way w
hich is open and non-threatening. This paper describes an evaluation c
onducted during the first 9 months of service operation, Methods Young
people's experience of the SHHC were elicited, and compared with thei
r experiences of conventional family planning services in Glasgow. Res
ults The SHHC has been successful in attracting young people for help
with family planning problems and provides a more acceptable environme
nt than conventional family planning services. However, a greater numb
er of young men and young people under the age of 16 should be encoura
ged to attend the service, Conclusion Young people are more likely to
visit family planning services if they are offered a wide range of fam
ily planning and sexual health services in a non-judgemental, non-thre
atening environment.