ONLINE BANKING - STRATEGIC AND MANAGEMENT CHALLENGES

Authors
DANIEL E STOREY C
Citation
E. Daniel et C. Storey, ONLINE BANKING - STRATEGIC AND MANAGEMENT CHALLENGES, Long range planning, 30(6), 1997, pp. 890-898
Citations number
30
Journal title
Long range planning → ACNP
ISSN journal
00246301
Volume
30
Issue
6
Year of publication
1997
Pages
890 - 898
Database
ISI
SICI code
0024-6301(1997)30:6<890:OB-SAM>2.0.ZU;2-1
Abstract
On-line or electronic delivery is the newest delivery chan nel to be o ffered by the retail banks, and there is wide agreement in the industr y that this channel will have a significant impact. This article ident ifies the approaches being adopted by UK retail banks and the strategi es underlying those approaches. The management problems and concerns i n implementing these services are identified and discussed. (C) 1997 P ublished by Elsevier Science Ltd. All rights reserved.