CRITICAL FACTORS OF ISDN IMPLEMENTATION - AN EXPLORATORY-STUDY

Two hundred and forty-seven companies in the United States (US) were s urveyed to determine whether various factors were associated with ISDN implementation success. Previously identified implementation factors from research in innovation adoption and diffusion, IT implementation, and IS planning were selected as likely to be important in the study. The results indicated that compatibility, relative advantage, complex ity, champion, management support, openness, and formalization factors were indicative of ISDN implementation success. (C) 1997 Elsevier Sci ence B.V.