International benchmarking has played a key role in the reform of Aust
ralia's infrastructure industries by promoting indirect or yardstick c
ompetition, in highlighting the need for further reform and building a
consensus for implementing necessary changes. The international bench
marking of infrastructure performance by the Bureau of Industry Econom
ics (BIE) between 1991 and 1996 did much to focus attention on the nee
d for change. The BIE examined the performance of eight infrastructure
industries relative to international best practice: electricity, rail
freight, telecommunications, the waterfront, road freight, coastal sh
ipping, aviation and gas supply. Performance comparisons concentrated
on indicators of price, service quality, labour productivity and capit
al productivity. This paper reviews and summarises the performance com
parisons the BIE undertook over the last three years of its infrastruc
ture benchmarking program. The BIE international benchmarking program
provides a useful role model for other countries wanting to seriously
pursue reform of their infrastructure industries.