A NEW MANAGEMENT APPROACH TO HUMAN-SERVICE AGENCIES

Often employees in human service agencies do not see that the mission of their job is to integrate mentally or physically disabled individua ls into the community. Rather, they see their job as just that, a job. Such jobs typically entail the minimal amount of work required, since there are usually no measures by which to evaluate performance. The S ocial Transitions and Employment Project (STEP) is an example of a hum an service agency that practices management techniques that emphases b oth outcomes of its employees and the disabled people it serves. By co mbining a pay-for-performance resource management system with evaluati on and assessment of service outcomes for disabled individuals, human service agencies may become more socially desirable to the community a t large.