DIFFERENTIAL STAFF PERCEPTIONS OF SERVICE ORGANIZATION AND MANAGEMENTIN DRUG-TREATMENT

Dissonance among 23 professional and 7 paraprofessional staff of drug service agencies toward case record management of addicts was investig ated. Analysis showed that these paraprofessionals, former drug addict s now in a treatment role, tend to be more critical of how case record s are dealt with than professional staff. The data favour the hypothes is that the greater the diversity of staffs background characteristics , the greater are the chances for disagreement and discord in organiza tion and management.