STRUCTURED MODELS TO ASSIST IN JUSTIFYING INVESTMENT IN KNOWLEDGE-BASED SYSTEMS

This paper investigates the issues that should be considered before in vesting in knowledge-based systems. The desirability of having a knowl edge-based system strategy is recognized and the issues associated wit h such a strategy are identified. Having defined the phases in the lif e-cycle of a knowledge-based system, models are proposed showing the a ctivities and roles involved in the stages of opportunity identificati on and business case establishment. These models ensure that all relev ant issues are addressed in a structured way. Particular attention is paid to the issues associated with people.