BUSINESS PROCESS REENGINEERING IN THE PUBLIC-SECTOR - A CASE-STUDY OFTHE CONTRIBUTIONS-AGENCY

Authors
HARRINGTON B MCLOUGHLIN K RIDDELL D
Citation
B. Harrington et al., BUSINESS PROCESS REENGINEERING IN THE PUBLIC-SECTOR - A CASE-STUDY OFTHE CONTRIBUTIONS-AGENCY, New technology, work and employment, 13(1), 1998, pp. 43-50
Citations number
21
Categorie Soggetti
Management
Journal title
New technology, work and employment → ACNP
ISSN journal
02681072
Volume
13
Issue
1
Year of publication
1998
Pages
43 - 50
Database
ISI
SICI code
0268-1072(1998)13:1<43:BPRITP>2.0.ZU;2-8
Abstract
There has been a growing literature which, from a social science persp ective, seeks to critically assess the use of business process re-engi neering (BPR) in effecting radical organisational change. Using a case study of the Contributions Agency, this article reports on the proble ms of using BPR in a public sector organisation, and discusses the fin dings in relation to the current critique of BPR.