Our recent survey within the UK manufacturing industry has highlighted
that engineering change control (ECC) is a significant issue in produ
ct development. There have appeared a large number of computer-aided E
CC systems, commercially available or developed in-house. However, onl
y a small number of companies have used, or are considering using, suc
h computer aids to facilitate ECC process and activities, although the
se aids are generally perceived to have important roles to play. This
implies the existence of a clear gap between what is used and what is
available. This paper attempts to explain the gap and explore ways to
fill it. This is accomplished by establishing a set of characteristics
from practitioners' points of view under the categories of functional
ity, usability, flexibility and focus. Existing systems can be assesse
d against, and new developments can be guided by, these desirable requ
irements. (C) 1998 Elsevier Science S.A. All rights reserved.