NETWORK EVOLUTION TOWARDS ISDN SERVICES - A MANAGEMENT PERSPECTIVE

ISDN (Integrated Services Digital Network) has been recognized by tech nologists as a major step in the evolution of public network architect ure. However, a large percentage of network users do not recognize any bottom line improvements that can result from ISDN nor do they know h ow to exploit the benefits of the technology. This study evaluates and summarizes the ISDN implementation experiences of nine organizations that are currently using ISDN. Along with their experiences, the study also investigated potential problems and critical success factors ass ociated with ISDN implementation. Understanding these critical issues provides IS management with new insight, enabling them to strategicall y expedite their ISDN implementation and diffusion.